01
Account access
Use Forgot password on the login page if you cannot sign in. New email registrations must verify the address before company or platform registration is completed. Company owners control team invitations; platform administration is separate.
02
Connecting WhatsApp
WhatsApp connection for customer businesses will use Meta Embedded Signup after the relevant Meta verification and App Review are approved. The business owner signs in to Meta, chooses assets and grants the displayed permissions. Do not send access tokens by email or chat.
03
Payments and refunds
Card details are entered on Stripe-hosted pages. A successful screen alone does not update an order; SharkFlows waits for the verified gateway event. Eligible cancellations request an original-method refund and show a pending state until confirmed.
04
Privacy requests
Use the Data choices and deletion page to request access, correction, export, marketing opt-out or deletion. Identity is verified through an existing channel before records are disclosed or erased.
05
Contact support
Email admin@sharkflows.com or call +852 5173 4248 during published Hong Kong business hours. Include the company name, page or workflow, approximate time and a description that does not expose passwords or payment credentials.